Help Center



How To Purchase Using Buy Now. Pay On Installments / TendoPay?

Can I pay using COD?

Size Chart?

What are your payment methods?

Shipping cost?

Do you deliver using Grab or Lalamove?

Why my tracking # is invalid?

How to notify us with payments?

Where is my order?

I still haven't receive a "Shipping Notification Email"?


What courier company do you use?

How long does it take before I receive my order?

How to track my order?

What should I do if I still haven't receive my order after 3 days?

Where do you ship my orders from?

How do you ship my order?

Do you ship worldwide?

Can I choose a delivery date/time?

Pre- Orders

What does it mean if the item is on Pre- Order?

How do I get an update about my Pre- Order?

Can I cancel my Pre- order?

Why my order is taking too long?

Returns & Refund

What is your Return Policy?

How do I send a return or exchange ?