Help Center

FAQ's

Orders

Where is my order?

Shipping

What courier company do you use?

How long does it take before I receive my order?

How to track my order?

What should I do if I still haven't receive my order after 3 days?

Where do you ship my orders from?

How do you ship my order?

Do you ship worldwide?

Can I choose a delivery date/time?

Pre- Orders

What does it mean if the item is on Pre- Order?

How do I get an update about my Pre- Order?

Can I cancel my Pre- order?

Why my order is taking too long?

Returns & Refund

What is your Return Policy?

How do I send a return ?

Payment Methods

What are your payment methods?

Same- Day Delivery (Metro Manila Only)

How to avail the same- day delivery?